Welcome to Ocean Travel Agency.
By accessing our website, making a booking, or using our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

If you do not agree with these terms, please refrain from using our website or booking any services.

1. About Ocean Travel Agency

Ocean Travel Agency (“we”, “our”, “us”) provides travel-related services, including but not limited to:

  • Ocean and marine tour packages
  • Boat trips and island excursions
  • Snorkeling, diving, and water activities
  • Travel planning and booking assistance

2. Eligibility

To use our services, you must:

  • Be at least 18 years old, or
  • Have consent and supervision from a legal guardian

By booking on behalf of others, you confirm that you are authorized to do so.

3. Bookings & Reservations

3.1 Booking Confirmation

  • A booking is considered confirmed only after payment (full or deposit, as specified) is received.
  • Confirmation details will be sent via email or WhatsApp.

3.2 Accuracy of Information

You are responsible for providing accurate and complete information during the booking process, including participant details and contact information.

Ocean Travel Agency is not responsible for issues arising from incorrect or incomplete information provided by the customer.

4. Payments

  • Prices are listed in the applicable currency and may be subject to change.
  • Payments are processed securely through third-party payment providers.
  • Any additional fees (if applicable) will be clearly communicated before confirmation.

5. Cancellations & Refunds

5.1 Cancellation by Customer

  • Cancellation policies vary depending on the tour or service booked.
  • Refund eligibility, cancellation fees, and deadlines will be communicated during booking or confirmation.

5.2 Cancellation by Ocean Travel Agency

We reserve the right to cancel or modify trips due to:

  • Weather or sea conditions
  • Safety concerns
  • Force majeure (natural disasters, government restrictions, etc.)

In such cases, we may offer:

  • A rescheduled date
  • An alternative service
  • A refund (subject to policy and circumstances)

6. Changes to Itineraries

  • Itineraries may change due to weather, operational, or safety reasons.
  • Any changes will be made in the best interest of safety and experience.
  • No compensation is provided for itinerary adjustments beyond our control.

7. Health, Safety & Responsibility

7.1 Participant Responsibility

Participants are responsible for:

  • Assessing their physical fitness for activities
  • Following instructions from guides and crew
  • Using safety equipment provided

7.2 Medical Conditions

You must inform us of any medical conditions, allergies, or special needs prior to participating in activities.

Ocean Travel Agency is not liable for incidents resulting from undisclosed medical conditions.

8. Assumption of Risk

Ocean and marine activities involve inherent risks.
By participating, you acknowledge and accept these risks and agree to participate at your own responsibility.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Ocean Travel Agency is not liable for personal injury, loss, damage, or delay caused by factors beyond our control.
  • We are not responsible for third-party services such as transportation, accommodation, or external activity providers unless explicitly stated.

10. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Ocean Travel Agency and may not be used or reproduced without prior written permission.

Our website may contain links to third-party websites.
We are not responsible for the content, terms, or policies of those websites.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Indonesia.

15. Contact Us

Ocean Travel Agency
Email: support@oceantravel.com
Phone: +1234-0000-0000
Address: Your Company Address

Last updated: November 14, 2025